Outstanding Issues

Current outstanding issues are listed below. Please remember this service is NOT supported by NC Interactive. If you have an issue that requires their attention please contact them!

If you think we've missed something - tell us! Submit an issue here. Please remember to contact NC Interactive in the normal manner!

Who Do I Contact?

I’m experiencing latency and/or connectivity issues with the game; how do I report it?

Submit To: Support, to forward to our Network Operations Team.
Submit With: E-mail to or the “Ask a Question” tab at http://support.lineage.com.
Format: Please be sure to include:

· Server
· Approximate Time(s)/Date(s) of Issue
· Any Relevant Connectivity Data

Please report any connectivity or latency issues you are experiencing using the above method first. Once reported, please feel free to discuss the issue on the boards, but please understand that we do not troubleshoot specific connectivity issues in the forums, but do so instead from the above submitted tickets.

I have found a bug/error in the game; how do I report it?

Submit To: Support, to forward to QA/Development.
Submit With: E-mail to or the “Ask a Question” tab at http://support.lineage.com.
Format: Please use the template found here: How do I submit a bug report?

Please report any bugs or errors found in-game using the above method first. Once reported, please feel free to discuss the issue on the boards, but please understand that we do not gather bug reports from the forums, but do so instead from the above submitted tickets.

I think I’ve found an exploit in the game; how do I report it?

Submit To: Support, to forward to QA/Development.
Submit With: E-mail to or the “Ask a Question” tab at http://support.lineage.com.
Format: Please use the template found here: How do I submit a bug report?

Please report any possible exploits in the game using the above method first, and do not share such information with other players either in-game, on the boards, elsewhere, or take advantage of the exploit yourself, as all of those actions are in violation of the Terms of Service and can result in the suspension or termination of your Lineage account.

I suspect someone is violating the Lineage Terms of Service; how do I report it?

Submit To: Support, to forward to Account Admin as necessary.
Submit With: E-mail to or the “Ask a Question” tab at http://support.lineage.com.
Format: Please be sure to include:

· Server
· Character Name(s) Involved
· Approximate Time(s)/Date(s) of Incident
· In-Game Monitor(s) Contacted (if applicable), including Time and Date
· Description of Incident

Please report any possible violations in the game using the above method first, keeping in mind that contacting an in-game monitor should not be considered to be a replacement for making an official report to our Support/Account Admin Teams. Additionally, you are welcome to discuss what is appropriate and inappropriate behavior in Lineage on the boards, but we ask that you do so in general terms and leave specific names of players and pledges out of the discussion, as using the boards to accuse others of violating the rules of Lineage is inappropriate posting behavior and will result in the names being edited and possibly in the thread being closed and/or removed.

I have questions about a disciplinary action taken on my account; how do I ask these questions?

Submit To: Support, to forward to Account Admin as necessary.
Submit With: E-mail to or the “Ask a Question” tab at http://support.lineage.com.
Format: Please be sure to include:

· Relevant Support Ticket Reference Numbers

Disciplinary actions will only be discussed with the owner of the account in question, and only discussed via the Support system.

I have questions about the Lineage Terms of Service; how do I ask these questions?

Submit To: Support, to forward to Account Admin.
Submit With: E-mail to or the “Ask a Question” tab at http://support.lineage.com.
Format: Please be sure to include:

· Relevant Citations from the Lineage User Agreement and/or Rules of Conduct

Before contacting Support/Account Admin, you might try browsing our Q&A sessions with both the Account Admin Team and the Manager of Customer Support:

John Erskine
Q&A with Rock
Q&A with Account Administration
Q&A with Account Administration, Part II

Our Account Admin Team does not regularly review or post in the forums, and CaptSturm and Kyzah are not members of the Support or Account Admin Teams, so all questions of this nature should be directed to the Account Admin group via the Support Tool.

I have a suggestion for something I’d like to see implemented in the game; how do I make a suggestion?

Submit To: CaptSturm and Kyzah, to forward to Seoul Development Team as necessary.
Submit With: A post to these forums.
Format: Please be sure to include:

· Perceived Problem
· Suggested Solution
· Reasoning

Using the above format is most helpful to Capt and I, as this is the format we use when submitting concepts to the Korean Development Team for consideration. Generally, suggestions submitted to the Support Team will be responded to with a request to post your ideas in the forums.

I have a gameplay question or concern; how do I get answers to my questions?

Submit To: Support, to forward to QA/Development as necessary; can also ask CaptSturm and Kyzah, to forward to Seoul Development Team as necessary.
Submit With: E-mail to or the “Ask a Question” tab at http://support.lineage.com; can also post to these forums.
Format: Please be sure to include:

· All relevant information and details about your question/concern

Before contacting Support or posting in the forums, you might try browsing our official website and Knowledge Base (“Answers” tab at http://support.lineage.com) for the answers to your questions. Both Support and your fellow Lineage players are great resources for game knowledge!

I have a concern regarding a Support Team member’s conduct/procedure; who do I talk to?

Submit To: John “Rock” Erskine, Manager of Customer Support.
Submit With: E-mail to .
Format: Please be sure to include:

· Relevant Support Ticket Reference Numbers