I simply cant believe the garbage NC has put me through during this event! I renewed my Account before the event and when i got home noticed i had no gift bags in my inventory, possibly an oversight. I then emailed support with my account activated email forwarded to them. Here is what it said:
From:
To: <***************>
Sent: Wednesday, December 21, 2005 12:46 PM
> Your game account ****** for Lineage has been activated!
>
> Please save this email as your receipt for future identification purposes.
>
>
>
>
> You are currently on the Game Card plan.
>
> Your next payment is due 02/19/06.
>
>
>
> You may update your payment and subscription information at
> www.plaync.com.
>
> Be sure to stay updated on the most recent game news and support
> information at www.lineage.com!
>
> Enjoy the game!
>
> - PlayNC Team
Ok no problem, but heres the kicker, after 3 days of email pingpong here is the end result:
-------------------------------------------------------------------------------------
Response (Kerri) 12/24/2005 12:14 PM
Hello,
Thank you for your patience. Upon reviewing the account activity for your Lineage account we found that your account was not activated prior to the maintenance period. Your account was activate at 1:45 PM on December 21st, 2005. All active account characters that were created prior to the maintenance period on December 21st at 1:00 PM CST will have the event pouch in their inventory. All characters created after as well as all account reactivated after the maintenance period on December 21st at 1:00 PM CST will not receive the items and will not have the items restored to them. Thank you
-------------------------------------------------------------------------------------
So here is the question, if the conformation email says 12:46 and they say 1:45 whos lying and why? I was perfectly happy playing L2 for free!
And to think I went through
And to think I went through all the trouble of getting the card and phoning him BEFORE reset so he could activate his account just for this event. I'm soooooooooo mad, that yes I think it may be time to leave Lineage for good. Wolveren was getting tired of Lin before this happened, and I was hoping this event would get him back into the game. Unfortunately NC has decided to play this game with him, so his return to Lin is unlikely. If he goes NC loses 3 accounts, cause I have no interest in playing a game he's not involved in, and neither will my son.
Heres the final result of
Heres the final result of the email ping pong after I asked them to recheck thier information:
Response (Kerri) 12/25/2005 01:26 PM
Hello,
We believe we have stated our stance on this issue clearly. Further inquiries on this issue will be set to closed without notification. Thank you.
Good ol NC huh?
<------ BTW this is me emailing NC support :P
Roo, is there anyone else we
Roo, is there anyone else we can contact to look into this matter, or do we just have to accept this latest reply and let it go? If I hadn't gone through all the trouble I went through to get this time card and get Wolv's account reactivated before the reset I wouldn't be so bothered by this, but I did and I am. If this is NC's idea of customer support they need to review their way of doing business. Although I enjoy playing the game, I can see now why people leave it.
The only thing i can suggest
The only thing i can suggest is to talk with "Rock" - as per the NC "Who do I contact" information:
ok no reply. I QUIT!
ok no reply.
I QUIT!
Well, I guess that makes 3
Well, I guess that makes 3 of us.
Response (Kerri) 12/25/2005
Response (Kerri) 12/25/2005 01:26 PM
Hello,
We believe we have stated our stance on this issue clearly. Further inquiries on this issue will be set to closed without notification. Thank you.
Well I Got this and did what you said and waddya know no response lol.
I QUIT!
anyone wanna play Lin2 for free just let me know, we could use the backup :P